FREQUENTLY ASKED QUESTIONS

Touch Lamp Controls

"Soft-Start" Saves Dollars
Safety 'Dim Mode'
False Activations
Saves Money Use Regular 1-Way Bulbs
Unit Is Warm To Touch
Not OK To Ground Touch Control Lamp

Dusk-To-Dawn Light Controls

Using Screw-In Dusk-To-Dawn Auto Light Controls
Light Bulb Is Dim Or Light Output Is Reduced
Using Plug-In Dusk-To-Dawn Auto Light Controls

Wireless Remote Light Controls

Wireless Remote Light Controls

Safety 'Dim Mode'
As a safety feature for homeowners, some of our plug-in touch controls are exclusively designed to help prevent temporary electrical overloads. Our plug-in touch controls are designed with built-in "Automatic Current Limit Safety Circuit". If a significantly larger wattage bulbs (or electrical load) than labeled-capacity are temporarily used, then lamp would be locked and remain in low brightness level 'Dim Mode' ... or may flicker, until the excessive wattage load is reduced below the rated capacity. User MUST remove the excess wattage promptly. Unit will work properly at that time. This home safety overload protection feature is only offered by Touch&Glow^® for Models M-101, M-102, X-786, X-787, H-786B, & H-787B and is not available from any other touch control manufacturer in the world.

False Activations
Power fluctuations, brown-outs, power-spikes, electronic cross-talk and lighting storms may cause a 'false activation' of the touch control lamp by turning it on or off. In order to respond to a human touch of a finger, control has to be inherently a sensitive device. Most ordinary power lines are electrically noisy and fluctuate during a 24-hrs period. Generally, a large and abrupt voltage fluctuation has the same effect on the touch control as a human touch. Air conditioners, heater or large appliances, when starting or stopping, create a very large fluctuation. Therefore, occasionally, the touch unit may be activated due to a big voltage fluctuation. Many of these electrical fluctuations are not noticeable to the human eye. When a false activation happens, simply just touch lamp to turn it off or on. If problem persists, plug the unit away, in another electrical outlet or in another room or floor of the house.

Save Money, Use Regular 1-Way Bulbs
Touch & Glow Dimmer Controls are designed to provide 3-way electronic light dimming by using ordinary 1-way bulb. Amazingly our electronic circuit converts ordinary 1-way bulbs into 3-way. You never need to buy expensive 3-way bulbs again. Generally, 3-way bulbs costs up to 3 times more than a 1-way bulb. Besides, you will notice that your bulbs will last longer, saving you money, time, and the headache of constantly replacing fused bulbs.

Unit Is Warm To Touch
It is normal for the unit to be warm to touch when in use for a while. If unit gets hot to touch, for safety, you need to disconnect and remove it immediately. See the label placed on the product for maximum possible wattage rating. As it is unsafe to use hot control and heat can result in permanent damage to your unit.

Not OK To Ground Touch Control Lamps
Touch electronic controls detect the human touch and respond to it. A touch lamp may not work correctly with the human touch if it is grounded electrically. Grounding defeats the technique of the touch control. Occasionally a floor lamp placed on a concrete floor or wall sconces mounted to a certain type wall, may not respond to touch. In that case, place a cardboard or insulation material under the touch surface and the grounding surface to make use of the touch control.

Using Screw-In Socket Photo-Sensor
For outdoor applications, our screw-in socket controls must not be directly exposed to the elements. Use our dusk-to-dawn controls inside a UL-Listed rain-tight enclosure. Glass enclosure of light fixture can be open at the bottom and still be rain-tight. Photo-controls extend bulb life significantly and increase energy savings by reducing operating time of light fixture. It is normal for a photocell unit to decrease light output up to 20%. Use a higher wattage bulb if more brightness is desired. Always place photo-sensor facing towards natural sun light. Inside a sunny room, place it within 3-feet from a window. If lamp flickers, remove lamp shade and make sure that photocell is not receiving reflected or artificial light. Artificial or reflected lights occasionally create flickering of the bulb. To lessen the flicker, you can rotate unit 1/4 turn plus or minus inside the outdoor or indoor lamp socket to face towards sunlight.

Light Bulb Is Dim Or Light Output Is Reduced
Unit Is seeing artificial or reflected light. To avoid artificial light re-orientate the nozzle in another direction by turning +/- 1/4 of turn inside socket. For reflected light, wrap black electrical tape around the nozzle to form a cone shaped extended nozzle thereby reducing the opening and decreasing sensitivity. To test unit, place black electrical tape completely in front of nozzle, bulb should come to full brigthness. Make sure fixture has clear or translucent glass that light can permeate through.

Using Plug-In Automatic Photo-Sensor
Place photo-sensor facing natural sunlight, within 3-feet from a window. Make sure that photocell is not receiving reflected or artificial light. For Model S-711, plug-in light control, if direct sun light is not available at the desired wall outlet, use an extension cord to make unit face natural sunlight. Make sure to use correct type SPT-2 UL marked extension cord. It is normal for the bulb, using a photocell, to show reduced brightness. Use a higher size bulb for desired brightness. Photocells extend bulb life and increase energy savings. There are no complex timers to set and no daylight savings adjustments to make.

Wireless Remote Light Controls
Our Wireless remote controls work excellently using the 'Radio Frequency' (RF) within specified range. Thick brick walls, metal and steel structures absorb RF signal. Therfore, remote control range is sometimes reduced due to the surrounding metallic structure or thick brick walls. RF Wireless signal travels through walls, around corners, and up/down floors of the home. To maximize the range, do not locate the RF receiver or transmitter near metal objects, office file drawers, metal columns, beams, or structures.

Return Policy
There is a 10% restocking fee for all returns within 30 days of receipt.